Customer Success Manager - (f/m/x)

Customer Success Manager (f/m/x) at doinstruct

We are looking for you to master the next big growth step together with us. If you want to build a human-centered yet scalable Customer Success together with us, then we should get to know each other!

As a Customer Success Manager (f/m/x), you will be a trusted partner for a portfolio of customers, helping them to fully understand and effectively use doinstruct. Customer satisfaction is crucial to our long-term success. It is therefore important to proactively approach customers, gather feedback and collaborate cross-functionally to continuously improve our product. You will play a significant role in building Customer Success and all related processes.

Your Daily Business:

• The relationship with your contacts is important to you - you build and maintain trusting relationships in order to provide our customers with the best possible support in implementation, project planning and achieving their goals.
• By providing feedback to your contacts, you help to improve our software in the long term. By monitoring customer activity, you will identify opportunities for improvement and share your feedback with our product development team.
• Whether it's improving content, targeted user development or usage support, you will help our customers achieve their goals through regular feedback meetings and proactive support.
• Once the contract has been signed, you will be responsible for a large part of the customer lifecycle: upsells, product extensions and contract renewals are nothing new for you.
• You inspire - also for our software. With your charming manner, you always strike the right note and turn our customers into fans - also to find potential for case studies and references.
  

What we offer:

• Be a Catalyst for Change: Join us in revolutionizing Learning & Development for frontline workers, making a tangible impact on their lives and career growth. Be part of a company that’s not just about business but also about doing good, by making education and training accessible to Frontline Workers.
  
• Ownership from Day One: Step into a role where your ideas matter, and you have the autonomy to shape projects and drive them to success. We are a small but growing team which means experiencing the thrill of working in a startup environment with flat hierarchies, where creativity and innovation are encouraged and celebrated.
  
• Grow with Us: Embrace the opportunity to learn from a passionate and highly motivated team, where knowledge sharing and mutual growth are core values. Thrive in a culture that fosters teamwork, open communication, and collective problem-solving.
  
• Make Your Mark: Every contribution you make helps us move closer to our vision, giving you a sense of purpose and accomplishment.
  
• Flexibility and Balance: Enjoy a work environment that understands the importance of flexibility and work-life balance, allowing you to excel both professionally and personally. Be part of our Co-Working Space in Berlin or our office in Osnabrück with very flexible Remote-days.
  
• Recent Investment Round: doinstruct secured $7M funding in a Seed Round led by European early-stage investor Creandum, an early backer of Spotify, Klarna and iZettle. This means that we not only benefit from a stable financial situation, but also from strong networks, experienced investors and committed mentors who support us along the way.

What we expect:

• You have already gained experience in B2B SaaS CSM in dealing with medium-sized companies with approx. 300 to 5,000 employees and have a basic understanding of IT landscapes.
• You want to take on responsibility in a team - As a team player, you are motivated to build and help shape a great customer success management and a strong customer community.
• You have a strong sense for the interests and needs of your customers and can formulate these as an interface to our sales and product development teams.
• You have a strong analytical understanding and are already familiar with tools such as Hubspot and Notion.
• You have strong communication skills and are at least business fluent in German and English.

At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level and support every step of your personal and professional development.

Even if you can't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion or marital status are welcome at doinstruct.